OPEN 7 DAYS A WEEK FROM 7:00AM TO 11:00PM

Dog on a blanket in bed

At-home Telepet video call or chat

From New Zealand's most trusted vets

Vet video call or chat from only $69
Overall Rating
4.5
From 2,149 reviews
CALL 09 888 0470BOOK NOW

Urgent bookings are available

You can use our Telepet video call or chat service to talk to one of our experienced and trusted vets who can guide you on general pet advice, determine the possible cause of a problem, or discuss whether you need an at-home sick pet examination, vaccination, euthanasia or even if it needs to be referred for possible surgery. It's so convenient, affordable and easy.
Pets prefer to be at home

Your fur baby will be happier and at ease in a familiar place.

Compassionate vets

We know what your pet means to you. All our vets treat you and your pet with love and compassion.

Licensed and experienced

All of our vets are licensed and verified, bringing years of experience to give your pet the best care possible.

Why over 195,000 pet lovers trust Pawssum

Benefits of a Telepet call

The benefits of a Telepet call with one of our vets include:
  • Convenience - Telepet services provide the convenience of accessing veterinary advice and guidance from the comfort of one's own home. Pet owners can connect with a veterinarian without the need for travel, saving time and reducing stress for both the pet and the owner.
  • Accessibility - Telepet services overcome geographical barriers, making veterinary expertise accessible to individuals who may reside in remote areas or have limited access to veterinary clinics. It ensures that pet owners can seek professional advice regardless of their location.
  • Immediate assistance - In urgent situations or when quick advice is needed, Telepet services enable pet owners to connect with a veterinarian promptly. This can be particularly valuable when faced with non-emergency concerns or when waiting for an in-person appointment may not be feasible.
  • Cost-effective - Telepet services often offer more affordable consultation options compared to traditional in-person visits. Pet owners can save on travel costs and potential emergency fees while still receiving professional guidance for their pet's health and well-being.
  • Reduced stress - Some pets experience anxiety or discomfort when visiting a veterinary clinic. With Telepet services, pets can stay in a familiar environment, reducing stress levels and promoting a more relaxed consultation experience.
  • Continued care - Telepet services allow for ongoing communication to monitor the progress of a pet's health or treatment plan remotely.
  • Behaviour and training support - Telepet services can be advantageous for addressing behaviour and training concerns. Pet owners can seek advice on behavioural issues, receive training tips, and discuss strategies to improve their pet's behaviour, all from the convenience of their home environment.
  • Access to specialists - Telepet vets can connect pet owners with veterinary specialists or consultants who may not be readily available in their local area. This access allows for expert opinions and guidance on complex or specific health conditions.
  • Health monitoring - Through Telepet services, veterinarians can guide pet owners on monitoring their pet's vital signs or specific health parameters. This enables early detection of potential issues and helps pet owners provide timely updates to the veterinarian for assessment.
  • Second opinions - Telepet services offer an opportunity for pet owners to seek second opinions or additional perspectives from different veterinarians without the need for physical travel. This can be valuable in complex cases or when seeking alternative treatment options.
  • Health education - Telepet services provide a platform for veterinarians to educate pet owners about various health topics, preventive care measures, and responsible pet ownership. This knowledge empowers pet owners to make informed decisions regarding their pet's well-being.
  • Time flexibility - flexibility for pet owners to schedule consultations at a time that suits their convenience and availability.
  • Multi-pet households - Telepet services are beneficial for households with multiple pets, as it allows pet owners to seek advice or discuss concerns about multiple animals during a single session. This streamlines the process and ensures comprehensive care for all pets.
  • Post-operative care - Telepet services enable veterinarians to provide guidance and support to pet owners during post-operative care. They can monitor healing progress, provide instructions for wound care, and address any concerns without requiring an in-person visit.
  • Continuity of care for chronic conditions - Telepet services ensure regular communication and support for pet owners managing chronic conditions in their pets. This allows veterinarians to adjust treatment plans, assess medication effectiveness, and address any changes in the pet's health status.

Convenience without stress

Say goodbye to nervous car rides, waiting rooms and sad faces. Instead, you and your pet can have a call via video or chat to a trusted vet, in the comfort of your own home. You'll love the convenience. Just book and get ready for your appointment. No driving, no traffic, no trying to get your beloved pet into the car, and no clinic. Pets are always more relaxed in their own environment, away from the sights, smells and memories that cause anxiety. Using our Telepet service is a great option for you and your pet.

How it works

Call or book online

Our dedicated and helpful staff are here to help you make a booking, and to answer any questions you may have about our services. You can call us on 09 888 0470 or book online here.

Pick a date and timeslot that works for you

We are open 365 days a year from 7:00am - 11:00pm. We also accept urgent bookings.

Video or phone call

One of our caring and professional vets will call you by video call or chat to you on the phone, and provide your beloved pet with a professional, caring service.

Watch a video explaining how it works

Play video: How Telepet works

Reasons you might use Telepet

There are many reasons that may prompt you to use Telepet, including:
  • Skin conditions including allergies and itchy skin
  • Vomiting or diarrhoea
  • Coughing or sneezing
  • Sore paws or broken nails
  • Minor cuts or infections
  • Sore gums and teeth
  • Smells
  • Diet or weight issues
  • Behavioural problems

Frequently asked questions (FAQs) for sick pets

The cost of a Telepet video or phone call starts from $69.

We take Visa, Mastercard and American Express credit and debit cards.

We serve dogs and cats.

We meticulously check every vet's name, address, Vet ID, degree, identification documents (drivers licence) and their photograph against the relevant vet board authority.

Pawssum always provides our customers with an itemised invoice which can be submitted to your insurance provider for claims. Please inquire with your insurance to determine whether at-home vet visits are in your level of cover.

There are several ways to contact us. You can call us on 09 888 0470, contact us via our online form here or chat to us online using the chat box at the bottom-right corner of this website. We will always get back to you within 24 hours.

You can make a booking by calling us on 09 888 0470. Alternatively, you can either go to the bookings page here, pick a desired date and timeslot, and fill out your details, or you can chat to us online using the chat box at the bottom-right corner of this website.

Our hours of operation are 7:00am to 11:00pm, 7 days a week including weekends and public holidays.

We will respond extremely quickly to any inquiry.

During the booking you will be able to provide your preferred day and timeslot. We will then try to find an available vet to suit you. We will always try and get to you when you need us (even if it is the same day). Sometimes for urgent cases it might be difficult to find a vet, so it is better to give us as much notice as possible.
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